Tips:

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(1) For best video quality, select 720 HD in video settings, hover mouse over video, click the Gear Icon on lower right of screen, click Quality, click 720HD. you should now see a red HD logo next to the Gear Icon.

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(2) For Full Screen, hover mouse over video, click the "2 arrows" icon on lower right of screen.

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TROUBLESHOOTING

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Video Choppy or Freezes:

Live Streaming requires "Good Internet" at both the streaming end and the viewing end. Weak internet at either end causes buffering. If the streaming end is suffering from weak internet and causing buffering issues, there will typically be an error message on the live video. In some cases, viewing with weak WiFi or on a portable device like a phone and using cellular data may also cause buffering. Please check your internet with a service like Ookla Speedtest to be sure you have "Good Internet" (at least 3 Mbps) for an incoming live stream.

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I Only See A Blue Screen with Spinning Globe:

The Blue Screens with the spinning globe indicate that we are at the event and streaming, but currently not filming. The 3 screens are;

• Service Not Yet Started

• Service Has Finished

• Service Has Paused and Will Resume Shortly.

The Paused screen is typically displayed when a service has two locations and we are traveling to the second location.

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We Are Past The Start Time And Nothing Is Happening:

In very rare cases, we may not have sufficient internet to provide a live stream. For most brick and mortar locations there is WiFi and we have our hotspots for backup. For remote locations (like cemeteries) we will use our hotspots which use a cellular signal. Some remote locations may not have enough signal to broadcast. If we are unable to broadcast, the recorded video will be uploaded by the end of the day.

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